Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase

How to Request a Return

To start a return, you can contact us at info@bodylabandwellness.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned, such as custom products, perishable goods, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Contact Us

For any questions regarding refunds or returns, please contact us at info@bodylabandwellness.com.

BodyLab and Wellness is a trading name of Ocienne Limited, registered in England & Wales. Company number: 15826551.