30-Day Return Guarantee
We offer a 30-day return guarantee. You have 30 days from receiving your item to request a return, subject to the conditions below.
What the Guarantee Covers
Stocked items returned unused, in the condition you received them and in their original packaging, with proof of purchase. This covers accessories, portable devices and equipment that has not been installed or commissioned.
Commercial Equipment and Installations
Larger commercial systems, including cryotherapy cabins, red light therapy beds and hyperbaric chambers, are handled separately. Once equipment has been installed, commissioned or used, it cannot be returned under the standard 30-day guarantee, because it can no longer be supplied as new.
If something is not right with an installed system, contact us and we will work with you and the manufacturer to resolve it. In practice most issues are resolved through servicing, replacement parts or reconfiguration rather than return.
Where a return of large equipment is agreed, collection, freight and any reinstatement costs are the responsibility of the buyer unless the item is faulty or was supplied in error.
Items That Cannot Be Returned
Custom, made-to-order and special-order items. Personal care goods. Equipment that has been installed, commissioned or used. Items returned without their original packaging.
Faulty, Damaged or Incorrect Items
Please inspect your order on arrival and contact us immediately if anything is defective, damaged or not what you ordered. This applies regardless of the 30-day window and regardless of whether the item has been installed. We will evaluate the issue and put it right, and you will not be charged for collection or freight where the fault is ours or the manufacturer's.
How to Request a Return
Contact us at info@bodylabandwellness.com with your order details. If your return is accepted we will send instructions on how and where to send the item. Items sent back without first requesting a return will not be accepted.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days.
Business and Consumer Purchases
Most of our supply is to businesses. Business purchases are not covered by consumer distance selling regulations, and the terms on this page apply.
If you are buying as a consumer rather than for a business, you have a statutory right to cancel a distance purchase within 14 days of receipt under the Consumer Contracts Regulations 2013. Our 30-day guarantee is offered in addition to that right and does not replace or limit it, nor does it affect your statutory rights in respect of faulty goods.
Contact Us
For any questions about returns or refunds, contact us at info@bodylabandwellness.com.
BodyLab and Wellness is a trading name of Ocienne Limited, registered in England & Wales. Company number: 15826551.